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Delivery Policy

At delivery is at a charge of €2.50 per delivery offers delivery on all orders to any address in Malta and Gozo. Delivery times are from Monday to Friday between 0700 and 1900 hours, and Saturday between 0700 and 1300 hours. We aim to arrange delivery of all ‘in stock’ items within the next business day of receiving your order. Please note that your goods may be sent to you in installments if you order more than one product. The current stock status is approximate and some items may be unavailable. Your order may be delayed if the item is not in stock with our suppliers. We will inform you immediately in this event.

Furthermore, please note that for orders placed during festive seasons / public holidays / weekends and/or special offers, deliveries may require more than one business day. We will try to deliver the goods to you within the time estimated for delivery. If we are unable to do so, we reserve the right to deliver them within 30 days beginning with the next business day after you have purchased the product/s.

If we are unable to deliver the goods to you within 30 days beginning with the next business day after you have purchased the product/s:

  • we shall inform you by e-mail ;
  • we shall make a further offer to you by e-mail to sell you the goods of the specification and description at the price stated in the e-mail and will state the period for which the offer or the price remains valid ;
  • unless you accept the offer we will reimburse any sum paid by you or on your behalf under or in relation to the agreement within a period of 30 days beginning with the next business day after the day on which the time for delivery expired.

Goods will be sent to the address indicated by you in your order and confirmed in the order confirmation. If you’re not at home, the courier will post a note in your letter box giving you details of how to arrange a new delivery date. In cases of deemed abuse of our delivery and collection service, Etail reserves the right to impose reasonable charges for such services.

All deliveries must be signed for and will be released only upon presentation of ID Card. Please make sure you keep the receipt enclosed with your goods for warranty purposes.  You should note that our carrier requires immediate notice to be given of any loss or damage to goods and you should inspect the goods upon receipt and report any loss or damage to the carrier immediately. In respect of any damage to goods reported to us after delivery we shall require proof from you that the goods were damaged before receipt by you.

Please note that this delivery policy should be read and interpreted in conjunction with the terms and conditions  of use of this site.

Deliveries must be to an address in Malta and Gozo. Please note that we do not deliver to addresses outside of Malta and Gozo

Kindly note that all incoming calls from landlines are free of charge however some charges may apply for incoming calls from mobiles.

Past Events